The call center industry attracts maximum proportion of newcomers. People who are fresh out of college and have no prior job experience are often recruited to fulfill the requirement of manpower. And these people cannot be straightaway given the task of handling calls, unless adequately trained. Simply because a call occurs in real-time! If the customer asks a question, then the agent doesn’t have the luxury of time to search for the answer and then get back to customer. The answer must be given within seconds. And the correct answer can be given instantaneously only if the agent knows what to say.
Tag Archives: Call Center Agent
Square Meals for Call Center Agents
To feed oneself and their family is the reason why people work. Food indeed is the most fundamental and recurring need of humans. People work hard to earn their living, only so that they or their family should never go hungry. But once a person begins to work, whether in a job or business, they often end up eating bad food, or missing meals because of work-pressure. A crucial meeting, an important deadline, urgent trouble-shooting, all these become an excuse for working professionals to skip lunch or dinner. If the stomach growling gets louder, then people munch on snacks like chips or junk food like burgers etc. which is rather unhealthy.
Forbidden Phrase for Call Center Agents
There are some forbidden words, which should never be uttered. Saying them makes the matters worse, ALWAYS! There is a track record that tells whenever these forbidden words were spoken, the outcome was bad.