A Customer Service Contact Center

We, at Bluechip Call Center, offer a wide range of call center services to clients spread all across the world. We are a call center services provider in USA and have our delivery centers in Seattle and New Jersey. Further, we also have an offshore global delivery center located in the national capital region of India. This helps us in capitalizing the advantages offered by the geographic location, economy and resources of Indian sub-continent region.

We believe that our success is directly related to the success of our clients. With this belief in our mind, we make sure that our clients grow far beyond their competitors in their business. We ensure that our clients are able to make maximum out of our offshored call center solutions. The credit of our superior customer care services goes to our expert contact center agents who have experience and knowledge of handling American and UK customer care calls.

The characteristics which make us an eminent call center services provider are:

1. We are a completely CISCO powered call center and have an end to end CISCO based IP network which enables smooth and flawless communication at our delivery centers. The firewall by CISCO ensures the security of our servers and all our data.
2. We use Border Gateway Protocol (BGP) to redirect your calls in case of busy tone. This ensures zero disconnections and 100% guaranteed call acceptance.
3. Our contact center agents use Plantronics VXi Series of headsets for all customer related communication. Thus, proper voice quality is delivered to the customers.
4. Our I.T. infrastructure consists of more than thousand active systems by Dell, HCL etc. We also have NAS (Network Access Services) system running at our contact centers.
5. Even the finest details are thoroughly researched to come up with appropriate solutions for our contact center. The interior design and architecture of process floor where the calls are handled is fitted with acoustic sound panels in the ceiling to ensure proper sound quality.
6. Regular training programs and workshops are conducted to keep agents sharp and well aware of all the updates in the customer care and call center services segment.
7. We also have experience of developing IVR solutions and dynamic web applications that can be integrated together. These solutions are developed according to the specific business requirements of our clients and are used to simplify and enhance their business process.

Back Office Support

Back office tasks form the backbone of every organization as it is just not possible for them to function properly without appropriate back office support staff. However, being a non-core business function organizations usually do not have the required skills and resources for the job. We, at Bluechip Call Center, understand these requirements very well and provide offshore back office support services to help our clients with all their back office requirements. Our back office support services include data entry, data conversion, business processing, database generation, bill generation, bill processing and various other services.

IT Services

We, at Bluechip Call Center, aim to be the one stop destination for all the offshoring requirements of our clients. Apart from our contact center services, we also provide reliable IT solutions and services for businesses. From simple web development solutions to complex telecom billing solutions, we do everything. We use both manual and automated testing strategies to ensure that our solutions are flawless and of standard quality. Our IT services include IVR programming, custom application development, web application development, telecom billing solutions, mobile apps development, customized accounting software development and many more services.