Customer Service

Tips for Outsourcing Contact Center Customer Care Functions

The concept of a business and its meaning has changed significantly in the last couple of decades. With the growing…

10 years ago

Convert Monotony at Call Center into Meaningfulness

We humans have an inherent urge to grow in life. This is the reason why we have a tendency to…

11 years ago

Three Tried and Tested Tips for Preparing Agents Before They Take Their First Call

The call center industry attracts maximum proportion of newcomers. People who are fresh out of college and have no prior…

11 years ago

Using Customer Complaints to Succeed

A mythical legend says that ostriches bury their head whenever they are threatened with a predator. Doing so, they imagine…

11 years ago

Role of Call Center in the Modern Purchase Funnel

To begin with, the purchase funnel is no more how it used to be in 1880s when Elmo Lewis proposed…

11 years ago