Running a business in today’s world is filled with many challenges. The complexity of performing a range of tasks while keeping in mind the compliance’s imposed by regulatory bodies can befuddle even the best of entrepreneurs. The problem exacerbates further when you don’t have the right resources to deal with the copious amount of data generated on a daily basis. Although many business owners have started looking at data carefully, there are others who simply do not have enough time to dedicate to their back office work. For the ones who are struggling to accomplish their work, back office outsourcing services make good business sense.
The Heavy Cost of Ignoring Back Office Data Work
While back office data-related work is not the most complex in the world, it is extremely repetitive in nature. Whether your employees are overburdened with data entry, data mining or OCR conversions; they are expected to develop mental fatigue that may eventually cause errors in their work. And, as a business owner, if you are ignorant about it, you are likely to face a world of trouble. Some of the perils of ignoring back office work are:
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Fines or lawsuits by regulatory bodies
When your data entry work is flawed, you risk the wrath of regulatory bodies. Especially if there is negligence and you do not have the correct documents to support your work (due to errors), you may incur huge fines, lawsuits or both. Administering regulatory work periodically is essential for a business operation to survive.
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Mistakes in future work
Legacy data is often referred by companies while performing future work. Hence, if your old data is error-ridden, then it is more than likely that your future ventures will also suffer. Bad data entry because of ignorance can completely sabotage your plans to use legacy data for the bright future of your business.
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No business intelligence for your business
Business intelligence can be harnessed with the use of Big Data technologies. However, if you are unable to keep a dependable repository of data, you cannot expect to compete with those that are exploiting BI to its maximum.Any investment in Big Data analytics will come to nothing if your data is not correct.
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Extra pressure on your core teams
Back office work directly influences the performance of team handling your core competencies. A missed appointment with the client (real or virtual) or an incorrect dispatch of documents can put extra pressure on your core teams, which may impact their performance.
Advantages of Back Office Outsourcing Services
Apart from data-related work, back office outsourcing services can leverage several work operations that are critical to a company. Have a look:
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Order processing
Processing orders regularly has become an important requirement of ecommerce businesses. All companies need to have an order processing department that is well-versed with processing orders. A complementary phone support department is also needed to ensure that customers have a place to call when the order is not fulfilled. When you outsource back office to a competent organization, you are able to fulfill maximum number of orders. Not only does it help you directly by increasing ARPU (Average Revenue per User), it also aids in forming a solid image of your company.
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Catalog management
Ecommerce businesses rely heavily on Stock Keeping Unit (SKU). The SKUs need to be organized properly, so that when they are shown to a client, they leave a positive impression. Apart from basic management, you also need to prepare for the future by allowing for the addition of new SKUs. Companies that use manual methods for catalog management often struggle to meet the requirements posed by new additions of products. This approach often lands them in trouble during mass transformation of the inventory. Also, when you are uploading the catalog to an online database, you need the expertise of a seasoned operator in the industry. Back office outsourcing services provided by Bluechip Call Center are ideally suited to the present and emerging requirements of catalog management.
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Social media management
The management of social media platforms has become extremely crucial in today’s intensely competitive world. While happy customers can have a positive impact on your social media image, disgruntled ones can absolutely destroy your reputation. It is essential that you partner with an expert in social media management who can help you enhance your reputation on Facebook, Twitter and other relevant forums of discussions.
The Vital Characteristics of a Successful Back Office Department
Back office support services can only be useful to your business, if your back office department has the following attributes:
Work as a team and resilience under stress
Copious amount of back office work can demotivate the workforce. Therefore, your outsourced back office department should show resilience in crunch situations. The team should work cohesively and the management should inspire the workforce at every step. The employees recruited should show an affinity towards back office work. The best back office support outsourcing companies build their team after through examination of every personality they hire.
Keeping up with the technology
No matter if you are using back office support outsourcing from India or US, technical excellence is the key to a successful process. Bluechip Call center is a company that prides itself in its technical brilliance and has all the right software solutions to optimize and expedite workflow without comprising in the accuracy of work.
Why You Need Back Office Support Outsourcing?
As back office tasks generally require mediocre skills for their completion (while sincerity, diligence and accuracy is a must), it would not be a wise decision to hire all back office employees on your payroll. Not only it will burden your HR department, it will also require you to manage an additional department.
A better option is to outsource back office work to a country like India, where you can get access to a qualified workforce at low remunerations. Back office support outsourcing India solutions by vendors like BlueChip Call Center can be a blessing in disguise for those companies that haven’t been able to run a quality in-house department due to cost constraints.
BlueChip is a back office support services India company that offers reliable services, keeps your data safe and also provides call center outsourcing for both inbound and outbound call center processes. All the processes are operational 24x7x365, which allows clients and customers to make contact at any time of their choice.