The Food Culture at Call Center – An Overview

If you are the part of a call center industry, you must be a happy person if you are allowed to have your favorite food at your desk. In reality, a very few call centers give you the freedom to enjoy you delicacies at your work-station. There might be a lot of such incidents where calling agents are seen fighting with their boss for not letting them have their snacks or burgers while working. Giving the green signal for the food lover is logical only if the employers follow the ethics of eating without disrupting the working process involved in carrying out effective BPO services.

Problem Faced by Call Centres!

Permitting food for the calling agent is not a big issue. But, if the agents do not follow some discipline in their passion, a lot of problems can occur naturally. For example, having food that contains curry, gravy or sticky elements can cause disorder in the workstations. Having chocolate or any fizzy drinks can spoil the keyboard or the headsets and hence can be a serious breakdown of communication process. In addition, there are several cases where employees are seen wasting a lot of their time resulting to a lesser productivity in their work. Last but not the least; the edibles can leave some nasty smell that can cause imbalance in the surrounding workstations.

What should be the type of eatables?

There may be a great variety of eating habits that can vary from employees to employees. It is very hard to make a common routine that can actually make them happy. Therefore, it is recommended that the meals and drinks that are served or allowed to eat do not hamper the health.

Some of the usual eatables that have remained the best choice:

• Fruit and fiber bars
• Energy drinks (water, herbal tea)
• Breakfast bars
• Liquid vitamin
• Amino acid energy supplements

Foods with the above mentioned category are scientifically proven healthy and resultant. The call center services followed by big BPOs often goes through a schedule that includes long sitting hours, continuous engagement over telephone and no body movement. In these aspects, it is very essential to guide the employees how to maintain a food style that causes little health hazards and zero physical dis-orders.

Today, BPOs have undertaken various food policies that benefit the employees and the overall performance of the processes they work upon. Using subsidized canteens, quality aspects and environmental consciousness have become a part of most of the work cultures of MNC. A good food culture always supports the employees to perform their tasks in an outstanding manner. Good food keeps a control over the health and thus has the potential to motivate the workers to produce effective results with a smile on their face.