Email support is a vital part of a company’s customer support platform. It is a text-based support channel that is more relaxed and laid back. When it comes to call center services, most companies give preference to voice-based communication. However, showing absolute neglect for the email support platform is not good for your business. Especially if you have millennials as your customers who are well-versed with email and use it as their preferred medium of communication. As most millennials are in the prime of their life and ruling the market with their wallets, it is important that you keep them in the thought process before you outsource email support services.
