The world has changed quite a lot in the past two years due to the Covid-19 pandemic. This crisis situation…
While looking to outsource customer services, there are a number of options in front of a company owner. The BPO…
Many companies run call centers in-house, while others prefer to outsource call center to third-party vendors. Outsourcing is a great…
Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
More often than not, a customer service agent is happy if he is able to solve a customer’s query on…