Technology is one of the most crucial aspects of call center operations. When it comes to the call flow, technology…
Every business is unique. No matter how small the differences are, the salient features of a business are what make…
Nowadays, analytics are everywhere. Big data, AI (Artificial Intelligence), BI (Business Intelligence) and what not, there are so many technologies…
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of…
The life at a call center is very interesting for people who want to make it their long term career.…