Call centres are becoming increasingly important as the business world becomes more involved. The internet's expansion and advancements in communication…
A call center process is dependent on many factors for its success. The proficiency of agents, the motivational ability of…
Money making is the main purpose of any business. Similarly, the main purpose of outsourcing has always been reducing costs…
According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may…
Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing…