call center agents

Why Supervisors Are Crucial for the Success of Customer Service Outsourcing Company?

Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…

6 years ago

Importance of Innate Call-Handling Talent in Customer Services

Humanity hasn’t been able to measure everything. There is no machine which can calculate the honesty of a person. There…

12 years ago

Dedicating Call Center Executives on Queue Metrics – It is Easy

The operations department of call center repeatedly devotes their precious time and effort in data monitoring and display solution. All…

13 years ago

Monitoring In Inbound Call Centres Can Be Better Now

The revolution of customer service led by the call centers in the modern business chapters has virtually changed the perspective…

13 years ago

To-do list for Call Center Agents to Enhance Call Center Services

Making a to-do list is a common procedure that is followed by individuals who have very busy schedule. It is…

14 years ago