Music on Hold

Music On Hold – Connecting Customers Through A Rhythm!

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Have you ever gone through a situation where a beautiful music was being played while your call was being put on hold during the transfer process to the desired extension? You must be delighted to wait as the music must have been suiting your ears. The waiting becomes more enjoyable if you listen to your favorite song during the hold process. This Music On Hold process is a very pleasant way to engage the customer on hold without letting him/her to end the actual call. Music On Hold is a powerful marketing tools that build a professional image in front of your customers. This technique helps to entertain their callers when they are on hold by playing Music Backgrounds and Voice Messages of different kinds. In addition, it allows the caller to acquire some vital aspect about your business in manner that they were hardly aware before doing a call.

Customers and clients can establish an ethical relation, only when the communication process tends to be friendly and responsive. If a customer is waiting for a long period of time, it is very natural he/she would disconnect the call or start calling them gain after sometime. But, practically speaking, a customer will never revert if a direct ignorance is shown in the very first attempt. Therefore, to retain that customer, it is essential in your part to engage him through any process with some innovative mediums.

The requirement for a professional and entertaining approach to telephone messaging gradually entered a new phase and companies could not stop anymore to promote their services through the audio marketing programs. The playback of sensible business services acted like a tool that not only explains their services with a direct approach but also to make the customers feels that the business organization is taking interest for them.

But one important fact is that, “How do you select a special message or music theme that can attract a customer to hold for long?” The simple solution is by taking the copyright from the original labels and using it for your customers. This process is generally applicable with payment policies as per the rules and regulations notified by the Copyright Act. If you want to escape this situation, it is always advisable to make any jingle with a customized message that can be developed by any production house. This option is considered to be safe and you have the advantage of delivering the best promotional tips and suggestions as per your company requirements.

Music on hold creates company’s goodwill in a better way. Customers with a pleasant humor will always be connected to the organization and retain their relationship for a longer period of time. The music themes for your organization can be subscribed from numerous Internet libraries and can be changed regularly as per your choices. Therefore, it is finally recommended that the royalty of a music theme should be owned from a reputed music house which can subsequently engage the customer on hold without creating any annoyance with the customers. It is also a great support to the IVR technology with a complete assurance to keep customers quiet and informed.

Inbound Call Center Services

Customer Response Enhances Business Through Inbound Call Center

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The progress of a business organization completely depends upon the consumers. Therefore, it is very important for the organizations to understand the consumer response approach and their reaction to improve their marketing strategies. Customer response happens to start when a firm starts selling their product and services and people call back to know any internal issues.

The response process can be related to multiple segments. It can be carried out in the following approaches:

  • Order Fulfillment
  • Query Resolution
  • Product Inquiries
  • Order Taking
  • Response to Inquiry or Feedback
  • Subscription Services
  • Pre-Sales Post-Sales & Order Fulfillment
  • Documentation & Payment Queries
  • Post-Sales Product Support

The inbound call centers across the globe are carrying out diverse methods to cut down on the discrepancies that are associated with inbound calling services. Call center outsourcing can actually provide with a better approach to the Customer Relationship Management (CRM). The customer response therefore needs a close importance that allows to have a better relationship with the existing clients but also to set a clear road for the future. Customer response through inbound call centers has a lot of advantages and acts as a pillar for building a competition with the business competitors and provides them with regular updates about a product or service.

The main advantages of through inbound call center:

  • There is a better satisfaction, customer retention and loyalty by responding to all customers’ queries promptly and effectively. The scope to communicate positive messages become easy and allows them to resolve any matter with the help of delivering scripted messages to satisfy them.
  • It is convenient for understanding consumers and their intentions which in turn can transform the basic consumer response into important matters for product development or research methodologies. In addition, it is also useful to compile customer information to point main issues that ensures business success.
  • The support to a promotional strategy is a key advantage of customer response. As the communication is directly approached, it helps in the better understanding of the marketing messages and encourages extraordinary result for the promotional activity.

Offshore the call center services that help to build a position that not only make you stand away from your competitors but also to have a deep knowledge about the present consumer trend. A better relation with consumer can be really helpful to develop your marketing goals and reach the target community effectively.

Call Center Agents

To-do list for Call Center Agents to Enhance Call Center Services

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Making a to-do list is a common procedure that is followed by individuals who have very busy schedule. It is a very old concept and allows any person to perform his tasks efficiently within a set deadline. Just like it is useful in performing day-to-day tasks, this method can also be fruitful in enhancing the quality of call center operations. The proper usage of a to-do list for call center agents not only provides effective results but also help them take active responsibility in their particular professional environment. Although the major advantage of a to-do list comes in the form of better time management, it has many other hidden benefits for a call center operation.

Save Time and Enhance Call Center Services with a To-Do List

There are certain activities that need to be ranked before taking any action. Therefore, the call center agents have to be very focused about the importance of any work that comes their way and how to tackle it without any complication. A to-do list acts as the best friend in this aspect. If a habit is made, then it is possible that all the vital tasks of a call center operation will be completed within time and agents would be able to dedicate their extra time on their personal development skills like training and quality monitoring. The management of call center should place special emphasis on first call resolution, average handle time, service level agreement and shrinkage (unavailability of agents to handle calls).

It is also important to follow up on certain activities to maintain efficiency in the scheduled hours. Some of these activities can be reading important emails, case studies, following up on unfinished customer issues, performing after-call work, along with working on forum and knowledge base reviews. All these tasks may take long time and therefore to complete these activities a proper listing of to-do work needs to be completed at the start. For example, shrinkage activities fit suitably on an agent’s to-do list.

The Important Role of Managers

To address the matter of shrinkage, the role of supervisors and managers matters a lot. A proper communication process through e-mails and reminders not only helps agents in a number of ways in enhancing their quality of service but also keeps them aware of their priorities. Managers can also help agents in creating their to-do lists by letting them know about the areas that they need to focus on. As managers have access to key agent stats like AHT, FCR and unavailability time, they can call the agents one-by-one and provide them with instructions on how to improve their ratings and maximize customer satisfaction.

Conclusion

The call center agent’s to-do list essentially helps in improving results and productivity. A major part of shrinkage activities can be reduced with a perfect construction of to-do list. Call center outsourcing operations can be easily balanced with the help of innovative tools and methods for time management, which can elevate the level of services to a higher level than before.

Call Center Industry

Bluechip Callcenter – The Guardian of Call Center Industry

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The developing nations in the world are widely influenced by the customer relations services that are mainly offered by the BPO industry. The growth of this sector has not only helped the business companies extend their reach to the potential clients, but also to add positive vibe in the client satisfaction approach. With the call center activities, it is merely possible to have a proper understanding of the requirements and how to solve out the discrepancies that have been raised due to the traditional marketing strategies.

Why Call Centers Have Become so Important?

Globalization has led to an increase in direct competition between companies that serve the same market. With products becoming more or less the same in terms of functionalities and features, brand name has become the only differentiation between two similar products. Therefore, a company needs to do its absolute best to ensure that the quality standards are maintained. Hence, call centers have become an integral part of their operation as they deal with customers on day-to-day basis and help build the image of a brand in the eyes of the customers.

Why Choose Bluechip Callcenter?

Bluechip Callcenter is a prominent name in the customer service industry that is dedicated to assist a wide section of business sector to have a better increase in the sales figure. Driven by the support of a huge manpower and sophisticated technology, we have excelled this service industry field by offering a wide series of customer relation services that has become mandatory in banking, retail, transportation, telecommunication, IT industry, logistics and many others. Our approach to guarantee market leadership has motivated us to take care of the clients by offering them with the best contact center solutions, implemented with the new-age technology.

Our Experience

With vast experience over a decade in this industry, we have successfully proved to remain at the top position while delivering the inbound call center services, web enabled call center, CRM call center services, telemarketing solutions and phone contact center services. We are ready for the next generation marketing that will allow us to manage the business processes efficiently. The use of innovative methods in the business processes enhances significant benefits in terms of reduction in operational costs, rise in efficiency level, constant user experience and self-evident Return On Investment (ROI).

What We Do?

We are facilitating diverse industrial sectors by offering customized call center answering services that are beneficial to keep a good track record with the clients. With this service, the relation is always maintained at a personal level and the potential customer loves to take the advantages of services that the company is providing. The use of the best telecommunication devices in the phone answering call centers ensure better quality and service to a partner round the clock.

Bluechip Callcenter is dedicated to offer contact center services at the most competitive prices. We are a CISCO based organization with its headquarter at Seattle, USA. We guarantee 100% customer satisfaction to our partners and further state that our customer relation services are specially innovated to define the business goals, using the most recent marketing tools.

Inbound Call Center Services

The Perfection of Inbound Call Center Services in the Progress of Your Business

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Inbound call center services are like a single point of contact created for the customers, which is why; they serve as the face of a business. When a customer calls for help, he expects someone representing the brand to answer the call. Everything that an agent says on the phone is of utmost importance as it represents the brand. Hence, your inbound call center services are of great significance and should never be ignored and always done with due diligence.

The Best Approach for Running Call Centers

Inbound call centers hold immense value for any brand, however, they are not always run according to the expectation of a business owner. As organizations have to spend a lot of time and resources in managing their core operations, they end up ignoring vital inbound call center services. The best thing to do for addressing this problem is to resort to inbound call center outsourcing, which offers the following advantages:

    1. Cost-effective solution:

      The cost of creating an infrastructure, especially in a developed country (e.g. the US and UK) can be backbreaking for any business. A better option is to find an inbound call center outsourcing vendor with an existing call center operation. This instantly eliminates the cost of buying costly infrastructure and you also get the benefit of currency exchange rate (in cases where you outsource to a company with an inferior currency than yours).

    2. Advantage of experienced workforce:

      Inbound call center services is a specialized field that requires a certain skill level in call handling. Although agents can be trained to satisfy customers, it is still a very difficult task especially for someone who is neck deep in managing his core operations.But on the other hand, with inbound call center outsourcing you have the option to choose the agents as per you expectations and perform your work in a better way.

In order to ensure quality in your call center operation, you should partner with someone who has a long-term experience in the field. Bluechip Call Center is one such company that has served its clients for a number of years with great success. To run a perfect call center operation, Bluechip Call Center serves as your ideal starting point.

Some inbound services that are offered by Bluechip Callcenter are as follow:

  1. Live chat support service
  2. Online customer support service
  3. Technical support service
  4. Help desk support service

Bluechip Call Center runs a 24×7 operation that is accessible to clients and their customers from anywhere in the world. Our agents are always ready to help and do their very best to solve your issue in the first attempt. We reward our agents that ensure customer satisfaction, which in turn, keeps them motivated to carry on the good work.

Conclusion

Inbound contact centers are popular and are an integral part of growing and advancing economies across the globe. For any business, it would be a very bad idea to ignore their importance; hence, outsourcing to a call center like Bluechip Call Center makes good business sense.