More often than not, a customer service agent is happy if he is able to solve a customer’s query on the first call. Regardless of how the call went or how the rapport was, most agents feel proud if they are somehow able to finish the call with a roundabout resolution to the customer issue.Continue reading
3 Reasons Why You Should Never Underestimate Data Entry Back Office Support Services
Most businesses realize the potential of back office tasks but are unable to do justice to them due to many reasons. It could be because of lack of resources, expertise or simply lack of time. However, when we consider the importance of back office tasks especially data entry services, no reason is good enough to overlook something so important.Continue reading
Make a Difference to Your Brand Image with Innovative IVR Solutions
Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via
Inbound Call Center Services: The Face of Business Operations
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the brand, might have heard good words from their neighbors but they actually never get to interact with the decision makers who supply them with their products and services. The closest they ever come to reaching the business owners is through the delegated workforce tasked with responding to customer contact – inbound call center services.Continue reading
Outsource Customer Care or Miss Promising Business Opportunities from Your Clients
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more pressure is there on the secretaries or the designated staff to ensure that not even a single call goes missing. Not all businesses are financially strong enough to ramp up or down their operations at a moment’s instance to meet this emerging requirement of businesses. There are times when the call-handling requirements are high and there are times when they are low. A small to medium scale business simply cannot afford to have too many idle employees on its payroll. This is why one needs to outsource customer care and employ appointment scheduling services from accomplished companies.Continue reading