Innovation plays an important role in the development of businesses. However, innovation is only useful if it solves a particular business problem. Hence, it becomes vital for companies to employ tailor-made solutions instead of laying their hands on whatever seems popular. Given the current situation of businesses and increased competition, time has become a vital commodity. A solution (no matter how innovative it is) in today’s business world is only worthwhile if it is able to accomplish the task in the scheduled time. Especially, when it comes to sharing alerts or updates with customers or potential clients, timely conveyance of information is vital. But, most entrepreneurs do not have the time or resources to find or implement such solutions; hence, taking the help of a call center outsourcing company makes sense.Continue reading
Stay Safe from Phone Frauds by Choosing the Right Call Center
According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may not be a big number in the eyes of a call center company, but from the perspective of a fraud specialist, it is quite a substantial stat. And, when we look at this stat from the viewpoint of a call center dealing in finance domain, it amounts to an average loss of approximately $0.60 to fraud per incoming call. Cumulated over a year, these trickling losses add up to millions of dollars. Quite a bewildering stat!Continue reading
Why Inbound Call Center Outsourcing Is Essential for Companies Built on a Single Product?
To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to inbound and lead generation services, companies are investing heavily in different modes of supporting their customer base. Although it is a good practice to widen one’s scope of customer support, it is not the best approach for every business. For companies that are built on a single product, inbound customer services are way more important than other support mediums. Especially, for a single-product company that is looking to achieve greater financial rewards and at the same time keep its customers happy, inbound call center outsourcing is crucial.Continue reading
Importance of Artificial intelligence in Customer Service
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of technologies and domains that are progressing ever so quickly after AI infusion. According to Delolitte, 56% of technology, media, and telecom enterprises are expected to invest in artificial intelligence. Customer service industry has also started using AI-powered technologies. Companies that are employing AI have a higher rate of customer and employee satisfaction than those who are staying away from it. Hence, it makes good business sense to outsource call center services to a company that utilizes AI.Continue reading
Outsource Customer Care to 24×7 Vendors and get satisfied Customers
When it comes to resolving customers’ issues, the timing of the fix is the most important. Regardless of how well you treat your customers or how polite you are to them; they will leave you if you are not available when they need you the most. Therefore, you should always outsource customer care to 24×7 vendors who understand the importance of timeliness.
Businesses should consider taking some risks when allowing employees outside the organization to communicate directly with their target and existing consumers when deciding to outsource contact center operations. Due to the fact that practically all companies work hard to be customer-oriented, there is a strong need to exercise prudence while outsourcing crucial company processes.
A corporation should always take the history and reputation of the service provider into consideration before picking Call Center Outsourcing vendors for crucial customer care support. Along with considering the reputation of the outsourcing service provider, one should also assess the breadth of the qualified resources that are available from that provider.