Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via
Inbound Call Center Services: The Face of Business Operations
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the brand, might have heard good words from their neighbors but they actually never get to interact with the decision makers who supply them with their products and services. The closest they ever come to reaching the business owners is through the delegated workforce tasked with responding to customer contact – inbound call center services.Continue reading
Outsource Customer Care or Miss Promising Business Opportunities from Your Clients
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more pressure is there on the secretaries or the designated staff to ensure that not even a single call goes missing. Not all businesses are financially strong enough to ramp up or down their operations at a moment’s instance to meet this emerging requirement of businesses. There are times when the call-handling requirements are high and there are times when they are low. A small to medium scale business simply cannot afford to have too many idle employees on its payroll. This is why one needs to outsource customer care and employ appointment scheduling services from accomplished companies.Continue reading
Do Not Let a Virus Bring Your Business to a Standstill: Outsource Help-desk ASAP
Computer viruses have become a major problem for businesses that rely on data for their day-to-day operations. A single virus has the power to corrupt a myriad of precious files and bring the whole business operation to a standstill. Moreover, the threat of hackers is rising to perilous proportions and no computer is secure until it’s protected with vigilant eyes and a reliable spyware. These threats have created a need for real-time computer and network protection. However, not all computer users are trained on best PC practices, hence; the danger of viruses and hackers looms large over businesses. A great way to overcome these risks is by employing help-desk services via inbound call center outsourcing.Continue reading
8 Simple Ways to Reduce Absenteeism in Call Centers
One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is something that affects the whole business functioning as well as the services. BPO call center handle some of the most critical business processes for their clients and hence, they have a lot of responsibilities. Excessive and regular absenteeism of agents could have a negative impact on the client process and hurt their business badly.Continue reading