Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for any entrepreneur. A hiring process involves inputs from various stakeholders, starting from HR department and ending on process manager. And, when you hire somebody on the payroll of your company, he becomes eligible for various benefits. Continue reading
Do More Than Just Solve Queries with Right Customer Service Outsourcing
More often than not, a customer service agent is happy if he is able to solve a customer’s query on the first call. Regardless of how the call went or how the rapport was, most agents feel proud if they are somehow able to finish the call with a roundabout resolution to the customer issue.Continue reading
3 Reasons Why You Should Never Underestimate Data Entry Back Office Support Services
Most businesses realize the potential of back office tasks but are unable to do justice to them due to many reasons. It could be because of lack of resources, expertise or simply lack of time. However, when we consider the importance of back office tasks especially data entry services, no reason is good enough to overlook something so important.Continue reading
Make a Difference to Your Brand Image with Innovative IVR Solutions
Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of process is run by a call center operator – be it inbound or outbound, tech support or telemarketing – IVR has a special place in all of these operations. Technically speaking, IVR is a tech solution that lets a computer communicate with humans via
Inbound Call Center Services: The Face of Business Operations
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the brand, might have heard good words from their neighbors but they actually never get to interact with the decision makers who supply them with their products and services. The closest they ever come to reaching the business owners is through the delegated workforce tasked with responding to customer contact – inbound call center services.Continue reading