Call center services are a major cost center for businesses. Whether they are run in-house or outsourced, the costing of…
When we talk about telemarketing outsourcing services, it does not come across as a critical business operation. For many, it…
A call center is an integral part of a business operation. It is the all-important link to your customers and…
Businesses rely on clients for sustaining growth. And nowadays, due to an increasing competition, the number of clients is receding.…
Customer care has long remained an integral part of business operations across the globe. In the beginning, customer care was…
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more…
Nowadays, analytics are everywhere. Big data, AI (Artificial Intelligence), BI (Business Intelligence) and what not, there are so many technologies…
To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to…
When it comes to resolving customers’ issues, the timing of the fix is the most important. Regardless of how well…
Email marketing is a vital element of the twenty-first century. It is just one of the most useful techniques of…