The business world has seen a huge rise in outsourcing services and the trend is being followed by each and every industry now. However, this rise and popularity has given birth to many misconceptions and myths that have generated due to lack of knowledge and even competition in some cases.
Category Archives: Customer Support
5 Must Have Skills for Customer Care Support Service Agents
Today, customer is the king and it is necessary for organizations to treat their customers in the same manner.
Organizations rely on their contact center department for keeping their customers satisfied. These contact centers, also called as call centers employ various agents who handle the incoming as well as outbound calls on behalf of the company and solve the queries of their customers.Continue reading
Customer Support through Offshore Email and Chat Support Services
The ever evolving technology has changed a lot of things in our lives. For instance, it has provided a wide range of new communication channels and mediums for us. SMS, email, web chat and social media are among the most common modes of communication that have evolved with technology in the last decade. Organizations have also grabbed this opportunity and have started providing customer support services on these channels.
Customer Satisfaction Model at Bluechip Callcenter
The end goal for each Agent who works at our customer support inbound call center is – complete customer satisfaction. We at Bluechip Callcenter adopt our self-developed model to accomplish this goal. Our methodical approach makes it simple for the clients to understand how our call center solution will ensure best customer satisfaction levels. We share our model with you, so that you may know the various factors that lead to a satisfied, delighted and loyal customer.
Ready for 2013!
As 2012 draws to an end, we are now drafting our resolutions for the coming year. We at Bluechip Callcenter consider each resolution as an infallible commitment. Though already we are following most of what we are penning down as part of our resolutions, but reiterating helps.