In today's modern era, the market is flourishing day by day and to remain competitive, it is essential to offer…
Nowadays, analytics are everywhere. Big data, AI (Artificial Intelligence), BI (Business Intelligence) and what not, there are so many technologies…
Nothing diminishes the value of a product worse than bad customer service. You can have the best product in the…
Having worked with a call center early in my career, I believe I am a lot more sensitive while talking…
Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing…
Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques. Let’s first understand what…
Customers are the most important members of a business, whether it is small or large. They are sources of revenue…
Over the years we have evolved with the persisting trends in the industry. We are not a blindfolded call center…
Most of the businesses utilize the services of call centers to interact with the present as well as potential customers.…
The business world has seen a huge rise in outsourcing services and the trend is being followed by each and…