Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses of agents, training them, monitoring their stats and providing useful feedback are some of the most important tasks, which are the responsibilities of a call center supervisor. Without a good manager or supervisor,Continue reading
Category Archives: Customer Service
Do More Than Just Solve Queries with Right Customer Service Outsourcing
More often than not, a customer service agent is happy if he is able to solve a customer’s query on the first call. Regardless of how the call went or how the rapport was, most agents feel proud if they are somehow able to finish the call with a roundabout resolution to the customer issue.Continue reading