Call center is a vital component of modern-day business machinery. A lot of things hinge upon the success of a…
Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques. Let’s first understand what…
A contact center is an area where the phone never stops ringing and the pings keep on coming endlessly. Have…
The technology, and the world as a whole, is changing at a very rapid pace. The way people communicate with…
There was a debate on one of the Google hangouts on the topic – “Will Technology Kill the Call Center?”…