Innovation plays an important role in the development of businesses. However, innovation is only useful if it solves a particular…
According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may…
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of…
Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing…
Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques. Let’s first understand what…
Customers are the most important members of a business, whether it is small or large. They are sources of revenue…
A modern buyer is far more conscious than before and seeks detailed information about a outsourcing service. In the absence…
Over the last decade, the number of companies that use a call centre outsourcing vendor has increased considerably. Setting up…
Team leaders play a very crucial role in a call center as they are responsible for handling teams of agents…
To welcome 2013 in our own style, we have given a special theme to our party on the 31st of…