Category Archives: Call center industry

Customer Care Services

Permanent Solutions to Blunders in Customer Care Services

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Call center services gets utmost popularity only when the customer care service levels is meeting the demands of the customers. The customer care process is not limited to convince the customers over a telephonic conversation, but also to keep them well integrated with the technology and the most recent trends that rule the customer’s mind. Although the call center executives are provided with the best industrial training, still there remain some grey areas that affect the trust and loyalty. Many blunders are emerged out of which few are very common and needs a serious look-over to these matters.

Here are some of them:

One Time Business:

most of the business establishments follow a policy that remains concentrated to limited clients. Business that floats on customer care needs to focus a relationship with the client that is carries for a longer period. Your customers need to be well respected and you get some best deals from their references too. Customers need a feeling of security to deal in future. Therefore, start to act ethically with your loyal customers and you will be always benefited for sure.

Excessive Information:

This is one of the most common and repetitive factor affect hampers customer care services. There are many customer agents in inbound call center services who provide their customer with excessive information over a telephone. This seems okay for the individuals who are able to grasp them in one. But a majority of customers finds it complex to remember the huge data that is being explained to them. Therefore, it is recommended that the agents try to communicate with simpler processes and send the other technical date using the modern communication tools such as –e-mail, forums, etc.

The Silent Reply:

Calling agents engaged in order processing services have the habit of keeping themselves silent when they run out of any answer. This will simply mean that they have no knowledge about their industry types and customers will thus develop a feeling of insecurity and discontinue their business.

Fake Promises & Same Reply:

A business that makes fake commitment to their clients can never proceed with a bright future. If you have done it earlier, try to stop it immediately and make sure you clarify your limitations with the clients on time. If the clients understand your issues they can really excuse you and make some better deals in the future, because of the loyalty you presented. Stop making fake excuses and ask for some time to deliver the results.

All the above mentioned points will surely help you to retain your customers and take the customer care services to a better position.

Night Shift In Call Centers

Night Shift In Call Centers Made Easy – Learn It How!

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Life at a call center can be a great fun and excitement along with the professional environment. As a call center worked for some definite international and domestic processes, the shift timings can rotate simultaneously. If you were never ready for a night shift, then it is time to wake up! As an employee of BPO industry, you need to adopt to the business hours of another country. Working in the night shifts can be a little difficult at the initial level. But the gradual practice and dedication to the business ethics will make you comfortable within a short interval. There are certain ways to make it an enjoyable experience.

Here are five suggestions to turn the night shift into a normal life. Read them carefully:

1. Don’t Keep Your Stomach Empty

The hectic schedule of an offshore inbound call center may keep you busy and you can easily lose interest in the eating habits. Therefore, it is recommended that call centre executives (CCE) carry food, snacks, water, etc. to keep yourself active during night shift.

2. Rotating Shifts in All Conditions

The process of rotational shifts in the call center outsourcing environment is very common. Therefore, in order to adjust with all the international shifts, request our team leader to rotate your shift from morning to afternoon, afternoon to night or from night to morning. This will make your body and mind work with a perfect co-ordination.

3. Sleep Is Must

A perfect sleep schedule acts as an energy booster. A sound sleep of about (7-8) hours can be a perfect medicine to cure mental stress and physical stress as usual. Calling agent who tends to work in rotational sleep finds it a great challenge to make it a part of daily life. Therefore, it is advisable that a CCE agent should set a fixed schedule so that the health does not deteriorate with the changing style of work.

4. Engage In Social Activities

Socializing is an excellent method to keep yourself relaxed and happy. Try to spend some time with your family members, your loved ones, etc. It also helps to keep you mentally fit. Engage yourself in your passions and hobbies and go out for vacations when you have enough time to rest. Playing with your pets can also be helpful to kill stress. Working in night shift does not mean that you are detained from personal life. It is your life and you are the best person to judge your choices.

5. Keep Fitness

Keeping yourself fit during the professional life at inbound call center is essential. As the schedule becomes very hectic, it is common that most of the employees suffer from common ailments like stress, obesity, etc. Engage in some physical fitness program by joining any gym that is opened 24 hours.

These tips can really help you to perform better in the professional life during night shifts. Engage yourself and it is always better to make a routine that controls a disciplined schedule

Food Culture for Call Center

The Food Culture at Call Center – An Overview

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If you are the part of a call center industry, you must be a happy person if you are allowed to have your favorite food at your desk. In reality, a very few call centers give you the freedom to enjoy you delicacies at your work-station. There might be a lot of such incidents where calling agents are seen fighting with their boss for not letting them have their snacks or burgers while working. Giving the green signal for the food lover is logical only if the employers follow the ethics of eating without disrupting the working process involved in carrying out effective BPO services.

Problem Faced by Call Centres!

Permitting food for the calling agent is not a big issue. But, if the agents do not follow some discipline in their passion, a lot of problems can occur naturally. For example, having food that contains curry, gravy or sticky elements can cause disorder in the workstations. Having chocolate or any fizzy drinks can spoil the keyboard or the headsets and hence can be a serious breakdown of communication process. In addition, there are several cases where employees are seen wasting a lot of their time resulting to a lesser productivity in their work. Last but not the least; the edibles can leave some nasty smell that can cause imbalance in the surrounding workstations.

What should be the type of eatables?

There may be a great variety of eating habits that can vary from employees to employees. It is very hard to make a common routine that can actually make them happy. Therefore, it is recommended that the meals and drinks that are served or allowed to eat do not hamper the health.

Some of the usual eatables that have remained the best choice:

  • Fruit and fiber bars
  • Energy drinks (water, herbal tea)
  • Breakfast bars
  • Liquid vitamin
  • Amino acid energy supplements

Foods with the above mentioned category are scientifically proven healthy and resultant. The call center services followed by big BPOs often goes through a schedule that includes long sitting hours, continuous engagement over telephone and no body movement. In these aspects, it is very essential to guide the employees how to maintain a food style that causes little health hazards and zero physical dis-orders.

Today, BPOs have undertaken various food policies that benefit the employees and the overall performance of the processes they work upon. Using subsidized canteens, quality aspects and environmental consciousness have become a part of most of the work cultures of MNC. A good food culture always supports the employees to perform their tasks in an outstanding manner. Good food keeps a control over the health and thus has the potential to motivate the workers to produce effective results with a smile on their face.

Call Center Industry

Bluechip Callcenter – The Guardian of Call Center Industry

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The developing nations in the world are widely influenced by the customer relations services that are mainly offered by the BPO industry. The growth of this sector has not only helped the business companies extend their reach to the potential clients, but also to add positive vibe in the client satisfaction approach. With the call center activities, it is merely possible to have a proper understanding of the requirements and how to solve out the discrepancies that have been raised due to the traditional marketing strategies.

Why Call Centers Have Become so Important?

Globalization has led to an increase in direct competition between companies that serve the same market. With products becoming more or less the same in terms of functionalities and features, brand name has become the only differentiation between two similar products. Therefore, a company needs to do its absolute best to ensure that the quality standards are maintained. Hence, call centers have become an integral part of their operation as they deal with customers on day-to-day basis and help build the image of a brand in the eyes of the customers.

Why Choose Bluechip Callcenter?

Bluechip Callcenter is a prominent name in the customer service industry that is dedicated to assist a wide section of business sector to have a better increase in the sales figure. Driven by the support of a huge manpower and sophisticated technology, we have excelled this service industry field by offering a wide series of customer relation services that has become mandatory in banking, retail, transportation, telecommunication, IT industry, logistics and many others. Our approach to guarantee market leadership has motivated us to take care of the clients by offering them with the best contact center solutions, implemented with the new-age technology.

Our Experience

With vast experience over a decade in this industry, we have successfully proved to remain at the top position while delivering the inbound call center services, web enabled call center, CRM call center services, telemarketing solutions and phone contact center services. We are ready for the next generation marketing that will allow us to manage the business processes efficiently. The use of innovative methods in the business processes enhances significant benefits in terms of reduction in operational costs, rise in efficiency level, constant user experience and self-evident Return On Investment (ROI).

What We Do?

We are facilitating diverse industrial sectors by offering customized call center answering services that are beneficial to keep a good track record with the clients. With this service, the relation is always maintained at a personal level and the potential customer loves to take the advantages of services that the company is providing. The use of the best telecommunication devices in the phone answering call centers ensure better quality and service to a partner round the clock.

Bluechip Callcenter is dedicated to offer contact center services at the most competitive prices. We are a CISCO based organization with its headquarter at Seattle, USA. We guarantee 100% customer satisfaction to our partners and further state that our customer relation services are specially innovated to define the business goals, using the most recent marketing tools.