Generally, call centers are known to reinforce the relation between the clients and the company.
The call centers mainly have two broader types of service. First is based on handling queries and solving customer complaints related to a product or service.
Second is related to generating sales for a specific service or product by calling potential clients.Continue reading
Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying that scripts are evil or bad would be wrong. There were no scripts when the first dialers came and the agents had to respond to the callers as soon as they picked up the call and then move forward with the call. It didn’t mattered what type of caller was on the other end, the agents handled each caller without any scripts and they did pretty well then. However, today scripts have made it easier for call centers to deliver quicker and better customer services.Continue reading
It has been rightly said that customer is the king as customers have the power to both make you and destroy you. In today’s tough competitive environment where the numbers of substitutes for a particular product or service are too many, organizations can not afford to lose their existing customers due to poor customer services.
Besides being the night for celebrations, 31st December is also the Award night at BlueChip Callcenter. The Employees of the year, Team of the Year were announced.