Back office support services may be considered to be one of the most important alternatives for firms looking to optimize…
Have you considered outsourcing your back-office features? A firm may stretch its wings and provide fierce competition in the market…
Every year, customer expectations rise, and 2022 is projected to be no different. Businesses that have invested in customer service…
Call centres are becoming increasingly important as the business world becomes more involved. The internet's expansion and advancements in communication…
Over the past few years, call answering services outsourced have become an essential part of business processes. There are constant…
One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is…
Ever wondered about the difference between CRM and call center software? If you thought both were different names for the…
Having worked with a call center early in my career, I believe I am a lot more sensitive while talking…
Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing…
Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques. Let’s first understand what…