Customer care has long remained an integral part of business operations across the globe. In the beginning, customer care was mostly run as an in-house process with companies making huge investments in their in-house department. However, over a period of time, companies realized that spending huge sums of money on their in-house venture was simply too much. Hence, with the emergence of India and other developing countries as the hub of call center outsourcing services,Continue reading
Author Archives: Himanshu Shami
Why Supervisors Are Crucial for the Success of Customer Service Outsourcing Company?
Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses of agents, training them, monitoring their stats and providing useful feedback are some of the most important tasks, which are the responsibilities of a call center supervisor. Without a good manager or supervisor,Continue reading
Overcome the Staffing Hurdle by Using Back Office Outsourcing Services
Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for any entrepreneur. A hiring process involves inputs from various stakeholders, starting from HR department and ending on process manager. And, when you hire somebody on the payroll of your company, he becomes eligible for various benefits. Continue reading
Do More Than Just Solve Queries with Right Customer Service Outsourcing
More often than not, a customer service agent is happy if he is able to solve a customer’s query on the first call. Regardless of how the call went or how the rapport was, most agents feel proud if they are somehow able to finish the call with a roundabout resolution to the customer issue.Continue reading
3 Reasons Why You Should Never Underestimate Data Entry Back Office Support Services
Most businesses realize the potential of back office tasks but are unable to do justice to them due to many reasons. It could be because of lack of resources, expertise or simply lack of time. However, when we consider the importance of back office tasks especially data entry services, no reason is good enough to overlook something so important.Continue reading