Today, customer is the king and it is necessary for organizations to treat their customers in the same manner. Organizations…
The ever evolving technology has changed a lot of things in our lives. For instance, it has provided a wide…
Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying…
The technology, and the world as a whole, is changing at a very rapid pace. The way people communicate with…
Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used…