When it comes to scrutiny, utility industry is one of the most intensively monitored industries in the world. Supplying life-essential…
In modern businesses, back office outsourcing has emerged as a great tool for reducing costs and enhancing the quality of…
Ever wondered about the difference between CRM and call center software? If you thought both were different names for the…
Nothing diminishes the value of a product worse than bad customer service. You can have the best product in the…
Having worked with a call center early in my career, I believe I am a lot more sensitive while talking…