Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of…
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the…
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more…
Computer viruses have become a major problem for businesses that rely on data for their day-to-day operations. A single virus…
One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is…