Running a business in today’s world is filled with many challenges. The complexity of performing a range of tasks while…
Customer care has long remained an integral part of business operations across the globe. In the beginning, customer care was…
Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for…
More often than not, a customer service agent is happy if he is able to solve a customer’s query on…