The world has changed quite a lot in the past two years due to the Covid-19 pandemic. This crisis situation…
Customer attrition is one of the biggest reasons for business debacles. Companies that fail to stop customer turnovers often fail…
A call center process is dependent on many factors for its success. The proficiency of agents, the motivational ability of…
While looking to outsource customer services, there are a number of options in front of a company owner. The BPO…
Many companies run call centers in-house, while others prefer to outsource call center to third-party vendors. Outsourcing is a great…