Outbound calling can be a tricky proposition for any business. The fact that people generally don’t like to be disturbed…
Money making is the main purpose of any business. Similarly, the main purpose of outsourcing has always been reducing costs…
Every business is unique. No matter how small the differences are, the salient features of a business are what make…
Nowadays, analytics are everywhere. Big data, AI (Artificial Intelligence), BI (Business Intelligence) and what not, there are so many technologies…
In one’s personal life, missing a phone call is not a big deal. After missing a call, you have the…
Innovation plays an important role in the development of businesses. However, innovation is only useful if it solves a particular…
According to a report, one in 3000 calls received by an inbound call center is fraudulent in nature. This may…
To accommodate customers’ preferences, various methods of imparting customer support services have been devised. From email and chat support to…
Artificial intelligence (AI) has evolved considerably in the last few years. Its impact can be seen on a number of…
When it comes to resolving customers’ issues, the timing of the fix is the most important. Regardless of how well…