Customer care has long remained an integral part of business operations across the globe. In the beginning, customer care was…
Call center business is a very complex field that requires good management for its success. Understanding the strengths and weaknesses…
Staffing – the task of hiring a workforce for performing a particular set of activities – can be daunting for…
More often than not, a customer service agent is happy if he is able to solve a customer’s query on…
Most businesses realize the potential of back office tasks but are unable to do justice to them due to many…
Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of…
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the…
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more…
Computer viruses have become a major problem for businesses that rely on data for their day-to-day operations. A single virus…
One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is…