Interactive voice response, commonly known as IVR, has become a constant in call center industry. No matter what kind of…
Let’s be honest, customers really don’t know about the people they do business with. They may have heard about the…
Managing appointments professionally has always remained the Achilles heels of businesses around the globe. The bigger the business, the more…
Computer viruses have become a major problem for businesses that rely on data for their day-to-day operations. A single virus…
One of the biggest challenges in call centers is to reduce the rate of absenteeism. The absence of agents is…
Outbound calling can be a tricky proposition for any business. The fact that people generally don’t like to be disturbed…
Money making is the main purpose of any business. Similarly, the main purpose of outsourcing has always been reducing costs…
Every business is unique. No matter how small the differences are, the salient features of a business are what make…
Nowadays, analytics are everywhere. Big data, AI (Artificial Intelligence), BI (Business Intelligence) and what not, there are so many technologies…
In one’s personal life, missing a phone call is not a big deal. After missing a call, you have the…