Every year, customer expectations rise, and 2022 is projected to be no different. Businesses that have invested in customer service…
Call centres are becoming increasingly important as the business world becomes more involved. The internet's expansion and advancements in communication…
In today's modern era, the market is flourishing day by day and to remain competitive, it is essential to offer…
Inbound call centers are a crucial component of modern-day business operations. They perform the most important task i.e., keep customers…
The world has changed quite a lot in the past two years due to the Covid-19 pandemic. This crisis situation…
Customer attrition is one of the biggest reasons for business debacles. Companies that fail to stop customer turnovers often fail…
A call center process is dependent on many factors for its success. The proficiency of agents, the motivational ability of…
While looking to outsource customer services, there are a number of options in front of a company owner. The BPO…
Many companies run call centers in-house, while others prefer to outsource call center to third-party vendors. Outsourcing is a great…
Covid-19 has been nothing short of a business killer. Many companies have gone bankrupt due to their inability to function…