Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying…
The technology, and the world as a whole, is changing at a very rapid pace. The way people communicate with…
Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used…
It has been rightly said that customer is the king as customers have the power to both make you and…
Delivering higher levels of customer satisfaction is a necessity for call center services providers and they try to implement every…
Team leaders play a very crucial role in a call center as they are responsible for handling teams of agents…
The end goal for each Agent who works at our customer support inbound call center is – complete customer satisfaction.…
Besides being the night for celebrations, 31st December is also the Award night at BlueChip Callcenter. The Employees of the…
To welcome 2013 in our own style, we have given a special theme to our party on the 31st of…
As 2012 draws to an end, we are now drafting our resolutions for the coming year. We at Bluechip Callcenter…