Over the last decade, the number of companies that use a call centre outsourcing vendor has increased considerably. Setting up…
Today, customer is the king and it is necessary for organizations to treat their customers in the same manner. Organizations…
The ever evolving technology has changed a lot of things in our lives. For instance, it has provided a wide…
Scripting has become a very normal thing for call centers and they have become too dependent on them. However, saying…
The technology, and the world as a whole, is changing at a very rapid pace. The way people communicate with…
Among all the metrics measured at call centers, Average Handling Time or AHT is the most commonly used metric used…
It has been rightly said that customer is the king as customers have the power to both make you and…
Delivering higher levels of customer satisfaction is a necessity for call center services providers and they try to implement every…
Team leaders play a very crucial role in a call center as they are responsible for handling teams of agents…
The end goal for each Agent who works at our customer support inbound call center is – complete customer satisfaction.…