When it comes to scrutiny, utility industry is one of the most intensively monitored industries in the world. Supplying life-essential…
In modern businesses, back office outsourcing has emerged as a great tool for reducing costs and enhancing the quality of…
Ever wondered about the difference between CRM and call center software? If you thought both were different names for the…
Nothing diminishes the value of a product worse than bad customer service. You can have the best product in the…
Having worked with a call center early in my career, I believe I am a lot more sensitive while talking…
Email marketing is a vital element of the twenty-first century. It is just one of the most useful techniques of…
Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing…
Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques. Let’s first understand what…
Generally, call centers are known to reinforce the relation between the clients and the company. The call centers mainly have…
There is a conception that outbound call center services are solely made for the purpose of making telemarketing calls through…