Call center outsourcing vendors
Call center outsourcing has become a necessity of businesses these days. With cost of infrastructure soaring, outsourcing comes as a relief to companies that want to cut down on the cost of operation and improve the level of quality at the same time.
The Whirlwind of Competition Necessitates Outsourcing
Outsourcing has become the modern-day success mantra for businesses that operate in competitive industries. As revenues depreciate across industries, every company is looking to cut costs wherever possible. Outsourcing fulfills this requirement of businesses and provides a simple and reliable avenue to extract maximum benefits.
The money saved from an outsourcing venture can be easily directed towards the enhancement of core process. Alternatively, it can also be used to fund other outsourcing ventures like back office outsourcing
or customer care support for maximum business gains.
Considering so many direct advantages of call center outsourcing services, it would be illogical to stay in one's cocoon and run an unjustifiable and expensive in-house call center operation.
Which Issues are addressed by Adept Call Center Outsourcing Companies?
When you outsource your call center to a seasoned operator in the industry, it helps you address many business issues. Some of the exigent issues addressed by call center outsourcing vendors are:
- Automation of process and access to new functionalities – Call center operations can become repetitive and inefficient when they are performed without automation tools. High quality modern-day CRMs and call center software have the ability to automate the call flow, fetch customer information in an instant and keep record of data generated on every call for analysis. However, prudently run in-house operations shy away from investing on these pertinent software solutions because of one reason or another. While some cannot justify the high cost of these tools, others stay unbothered because they do not understand how effective these software solutions can be. But, when you partner with a capable customer service call center outsourcing provider, you get access to these tools without any major capital investment. Therefore, you are able to automate your call center operation and also add real value to your customers’ experience.
- Honed skills and experience – Agents and managers working in a renowned and accomplished call center have the experience of dealing with different types of customers and working in a variety of different call center processes. This experience is invaluable as far as directing calls to the desired resolution is concerned. Regardless of how well you plan to run your in-house call center operation, you won’t be able to match the skills and expertise of a veteran call center company, at least not from the start. You would have to work long and hard, maintain your focus on the call center department and hire individuals at high salaries. The probability of such a venture to be profitable for your business is low, especially when compared with an outsourcing venture. Also, there is a chance that handling a new department may take away your attention from your core business process and harm its progress in the longer run.
- Scalability – One thing that makes outsourcing really useful for a growing business is its ability to scale. Increasing the scale of an in-house operation puts undue pressure on your HR and training departments. In contrast, an outsourcing company is familiar with hiring for a call center process and can scale according to your business requirements, whenever there is a need.
What Services Are Provided By Call Center Outsourcing Vendor?
Different services provided by call centers can be classified into two categories:
- Inbound call center services
- Outbound call center services
Some popular inbound call center services are:
- Customer care
- Technical support
- Helpdesk service
- Order taking service
- Call answering service
Some popular outbound call center services are:
Bluechip Call Center: The Perfect Destination for Growing Businesses
- Telemarketing service
- Lead generation service
- Appointment setting service
- Sales verification service
Bluechip Call center is a renowned call center outsourcing vendor and offers a wide array of business process outsourcing services to clients spread across diverse business verticals.
We stick to fundamentals and deliver only quality
We follow globally accepted quality standards and benchmarks while delivering call centers outsourcing services to our clients. As a well-known world class call center, we ensure that all our solutions and services follow the parameters and standards accepted by organizations located on any part of the globe.
We have numerous clients spread all over the world and deliver them outsourced call center solutions from our call centers in America and India. Our aim is to deliver complete satisfaction to our clients and we make sure that we achieve it in each and every business engagement. It is because of this dedication that we have the highest percentage of repeat business in the industry.
Bluechip Call Center has made a special position for itself in the BPO industry and has become one of the most trustworthy outsourced call centers in India for organizations from all over the world.
How we operate?
We follow well-crafted strategies and methodologies for delivering call center solutions to our clients. First, we understand the requirements of the process, the type of solutions that customers expect and the return that our clients hope to get on their investments.
After the analysis and research activities we move on to implementing the plan and strategies that we believe to be the best for our clients. The top management at Bluechip gets personally involved at this stage and ensures that each strategy is implemented flawlessly.
We deploy only the most suitable call center executives for our client projects. Further, agents are first made to go through well designed training programs them educate them about the client process and train them for handling the tasks assigned to them. As we maintain a large of professionals having experience in delivering outsourced call center services to overseas clients therefore we are able to deliver quick turnaround time to our clients.
If you want to outsource call centers to India then choose Bluechip Call Center and leave all your outsourcing troubles to us.