To feed oneself and their family is the reason why people work. Food indeed is the most fundamental and recurring need of humans. People work hard to earn their living, only so that they or their family should never go hungry. But once a person begins to work, whether in a job or business, they often end up eating bad food, or missing meals because of work-pressure. A crucial meeting, an important deadline, urgent trouble-shooting, all these become an excuse for working professionals to skip lunch or dinner. If the stomach growling gets louder, then people munch on snacks like chips or junk food like burgers etc. which is rather unhealthy.
Apart from the basic functions like breathing, eating, sleeping, the one thing that we humans cannot survive without is communication.
All of us need someone to share our happiness and sorrows with. Somebody who will just listen to us, and then meaningfully respond! Continue reading
The call center environment requires one to walk the tightrope between qualitative performance and quantitative output all the time. The Agents have to ensure complete customer satisfaction in the very first call, to boost their FCR. And at the same time they have to keep a check on the call duration otherwise it will stretch the AHT.