Call center industry is just like living organisms. It continues to evolve for becoming fit for the survival with changing environment. This industry witnesses multiple new trends and technologies which allows it to grow as per changing demand of the market.
Some trends which are expected to be prevalent in 2016 are discussed below.
Usually, the user identity-related verification takes a long time which may frustrate the end-consumers. The voice biometrics will ensure that verification process is done passively thereby saving time of consumers and ensuring fraud prevention. Call center outsourcing firms need not to apply some sophisticated technology to implement voice biometrics. Continue reading
Every firm aims to improve the sales of their products/services by applying cross-selling and upselling techniques.
Let’s first understand what exactly is meant by upselling and cross-selling.
Cross-selling is generally defined as selling an extra item to the customer along with the main product that customer is already buying. On the other hand, upselling refers to influencing the customers to purchase an item which is of higher value than the original product that customer was planning to purchase. Often, these terms are used interchangeably but they have distinct meaning.
If done strategically, these can improve the sales of the business and can help in achieving the targets more quickly. Continue reading
There is a conception that outbound call center services are solely made for the purpose of making telemarketing calls through the day. Most of the sales specialists state that telemarketing calls are not as effective as they used to be in the past. The busy customers do not want to spend time listening to a sales proposal that they have no intention of participating in immediately. This is why the telemarketing calls annoy the customers more than anything. But who said that the modern day outbound services are solely about making calls to provide sales propositions to the prospects? The call centers have got smart about their services. Modern day call center solutions are much more sensitive towards the feelings of the customers. This is why outbound services are used to keep the present customers happy and informed. But how is this done? Continue reading
Businesses are always looking for ways to enhance their productivity and profits. The best way of bringing in more business for any organization is through outbound call center solutions. This allows organizations to be more proactive. They approach there customers on their own and provide them information regarding their products, services and various offers. Outsourcing these functions to experienced call center service providers makes good business sense as it is a cost effective way of enhancing business opportunities.
There are several outbound call centers solutions that are provided by BPO companies for specific needs of their clients. Here are a few of the solutions that call centers provide under their outbound services: Continue reading