Night Shift In Call Centers Made Easy – Learn It How!

Life at a call center can be a great fun and excitement along with the professional environment. As a call center worked for some definite international and domestic processes, the shift timings can rotate simultaneously. If you were never ready for a night shift, then it is time to wake up! As an employee of BPO industry, you need to adopt to the business hours of another country. Working in the night shifts can be a little difficult at the initial level. But the gradual practice and dedication to the business ethics will make you comfortable within a short interval. There are certain ways to make it an enjoyable experience.

Here are five suggestions to turn the night shift into a normal life. Read them carefully:

Don’t Keep Your Stomach Empty – The hectic schedule of an offshore inbound call center may keep you busy and you can easily lose interest in the eating habits. Therefore, it is recommended that call cent re executives (CCE) carry food, snacks, water, etc. to keep yourself active during night shift.

Rotating Shifts in All Conditions – The process of rotational shifts in the call center outsourcing environment is very common. Therefore, in order to adjust with all the international shifts, request our team leader to rotate your shift from morning to afternoon, afternoon to night or from night to morning. This will make your body and mind work with a perfect co-ordination.

Sleep Is Must – A perfect sleep schedule acts as an energy booster. A sound sleep of about (7-8) hours can be a perfect medicine to cure mental stress and physical stress as usual. Calling agent who tends to work in rotational sleep finds it a great challenge to make it a part of daily life. Therefore, it is advisable that a CCE agent should set a fixed schedule so that the health does not deteriorate with the changing style of work.

Engage In Social Activities – Socializing is an excellent method to keep yourself relaxed and happy. Try to spend some time with your family members, your loved ones, etc. It also helps to keep you mentally fit. Engage yourself in your passions and hobbies and go out for vacations when you have enough time to rest. Playing with your pets can also be helpful to kill stress. Working in night shift does not mean that you are detained from personal life. It is your life and you are the best person to judge your choices.

Keep Fitness – Keeping yourself fit during the professional life at inbound call center is essential. As the schedule becomes very hectic, it is common that most of the employees suffer from common ailments like stress, obesity, etc. Engage in some physical fitness program by joining any gym that is opened 24 hours.

These tips can really help you to perform better in the professional life during night shifts. Engage yourself and it is always better to make a routine that controls a disciplined schedule

The Food Culture at Call Center – An Overview

If you are the part of a call center industry, you must be a happy person if you are allowed to have your favorite food at your desk. In reality, a very few call centers give you the freedom to enjoy you delicacies at your work-station. There might be a lot of such incidents where calling agents are seen fighting with their boss for not letting them have their snacks or burgers while working. Giving the green signal for the food lover is logical only if the employers follow the ethics of eating without disrupting the working process involved in carrying out effective BPO services.

Problem Faced by Call Centres!

Permitting food for the calling agent is not a big issue. But, if the agents do not follow some discipline in their passion, a lot of problems can occur naturally. For example, having food that contains curry, gravy or sticky elements can cause disorder in the workstations. Having chocolate or any fizzy drinks can spoil the keyboard or the headsets and hence can be a serious breakdown of communication process. In addition, there are several cases where employees are seen wasting a lot of their time resulting to a lesser productivity in their work. Last but not the least; the edibles can leave some nasty smell that can cause imbalance in the surrounding workstations.

What should be the type of eatables?

There may be a great variety of eating habits that can vary from employees to employees. It is very hard to make a common routine that can actually make them happy. Therefore, it is recommended that the meals and drinks that are served or allowed to eat do not hamper the health.

Some of the usual eatables that have remained the best choice:

  • Fruit and fiber bars
  • Energy drinks (water, herbal tea)
  • Breakfast bars
  • Liquid vitamin
  • Amino acid energy supplements

Foods with the above mentioned category are scientifically proven healthy and resultant. The call center services followed by big BPOs often goes through a schedule that includes long sitting hours, continuous engagement over telephone and no body movement. In these aspects, it is very essential to guide the employees how to maintain a food style that causes little health hazards and zero physical dis-orders.

Today, BPOs have undertaken various food policies that benefit the employees and the overall performance of the processes they work upon. Using subsidized canteens, quality aspects and environmental consciousness have become a part of most of the work cultures of MNC. A good food culture always supports the employees to perform their tasks in an outstanding manner. Good food keeps a control over the health and thus has the potential to motivate the workers to produce effective results with a smile on their face.